Refund policy

At HKRelax.com, your satisfaction is our priority. If you receive a damaged, defective, or incorrect item, we’re happy to help with a return or refund.

Eligibility for Returns
• You must request a return within 7 days of receiving the item.
• Products must be unused, in original condition, and in original packaging.
• You should include all tags, accessories, and invoice.

Return Process

  1. Email us at 📧 shivamayu20@gmail.com within 7 days.

  2. Include your order number and photos of the item.

  3. Our support team will review and confirm eligibility.

Refunds
• Once your return is approved and received, we will process your refund within 7–10 business days.
• Refunds are issued to the original payment method.

Shipping Charges
• Return shipping costs are the customer’s responsibility unless the return is due to a mistake on our part.

Non-Returnable Items
• Items damaged due to misuse or wear after delivery
• Products without original tags and packaging